W88 is one of the new Malaysia Internet casinos, which were created due to the new gambling law. Accordingly young, we are naturally interested in what strengths and weaknesses the offer has from the point of view of casino fans. Are there deficits in the gaming offer? A faux pas that we would immediately face. Or do some aspects of the bonus programs make themselves negatively felt? In any case, we can already state one thing: The offer in bonuses for new players can keep up with any other online casino. The welcome package includes bonus cash on the first four deposits. We are talking about several thousand ringgits here.
In the W88 test, however, we are not satisfied with just looking at the amount of the bonuses. We are interested in how good the bonus conditions are. We also want to know whether the customer service meets the requirements of a modern online casino. These are all W88 Casino experiences that have to be included in the rating. After all, the overall package always counts at this point. Only if everything is right in the end, the provider can distinguish itself as a top online casino.
A very important point for the test is, of course, the topic of security. This is not only about the question of whether W88 Casino is operating with an official license. For an objective evaluation, we simply have to look at how secure the transmission of data is. In this context, the provider relies on SSL encryption, which many casino fans also know from online banking.
Of course, we also have to look at how player protection and addiction prevention are organized. High standards are simply mandatory here. These are all test categories in which we take a close look. By the way: W88 Casino is regulated by the Malaysia Federal Gaming Commission in accordance with the new Gaming Act.
Bonus promotions from W88 in the test
What should not be missing in a detailed casino test? Of course – the topic of bonuses should definitely be on the agenda. How do our W88 Casino experiences look at this point? The internet casino relies on proven promotion features – especially with the welcome bonus. This means that new players can enjoy bonus cash. The packages are linked to deposits. However, we are not only interested in how the new customer promotions look for the W88 test.
In practice, the quality of the bonus packages becomes apparent when it comes to promotions for loyal players. Unfortunately, we regularly find that Internet casinos are sometimes on the move with the handbrake on.
The W88 Casino new customer package
Anyone who registers as a new customer at W88 Casino will, of course, automatically take a look at the welcome promotions – in addition to the range of games on offer. From our test experience with other casinos, we expect bonus cash here, maybe even a no deposit bonus. Are these hopes disappointed? On the part of the no deposit bonus promotions, unfortunately, yes. The internet casino does without a corresponding “taster campaign”.
What is also missing from the welcome package are free spins. But: new customers are welcomed with a more than lavish bonus, which consists of several parts. New players have the opportunity to claim a W88 bonus for the first four deposits. In plain language, this means that several thousand ringgits in bonus cash will land on the user account for the 1st to 5th deposit.
The bottom line is that there are several thousand ringgits as bonus cash. Attention: If you decide to activate the welcome package as a new customer, you have to keep an eye on the bonus conditions. These include a turnover requirement. On the slots, this involves a 20-fold playthrough, while on the table games, the bonus requirement triples. The turnover period of six months is very generous.
Existing customer promotion: No VIP club & no promotions
With regard to promotions aimed at loyal players at the casino, our experience from the test is unfortunately somewhat disappointing. Background: we did not find any indication in the internet casino that there is a VIP or reward club. Other providers are significantly further here. Casino fans are rewarded with points for real money wagers, which enable level advancement. There is also no sign of promotions or reload bonuses for existing customers. A realization that must have an impact on the W88 rating.
Customer service
It can always happen that the connection to the casino server breaks down in the middle of the game or a bonus is not credited by the system. In this situation, it is important to get help quickly and unbureaucratically. How does the topic of customer service look in the W88 test? The internet casino relies on a broadly positioned help center. For direct contact, we were able to turn to the live chat during the test. If questions arise outside of service hours, you can simply leave a message for support via the e-mail form. In addition, every player can contact the postal address of the Internet casino.
The FAQ is also one of the strengths of the help center. While it is treated quite carelessly by some other competitors, the creators of W88 Casino have clearly underlined how important this help section is to them. The scope is such that many problems and questions are addressed. In addition, the internet casino attaches great importance to giving the FAQ a clear structure. The bottom line is that the FAQ complements our impression of usability and contributes to the result of the W88 Casino rating.
W88 experience with the games – exciting entertainment
Despite such framework conditions, the internet casino has to assert itself against the competition – especially with regard to the range of games. This area is not without reason our first test category. What stands out in the game offer in the W88 Casino test? A wide range of casino games from the following areas ensures varied entertainment:
- Slots
- live casino
- Table Games
- Card Games
In the W88 Casino test, we see an offer that mirrors the games in land-based casinos. For the practical implementation of the gaming offer, the casino did not program and develop the games itself. The makers behind the online offer rely on the cooperation with well-known software developers, which include Greentube and NetEnt, for example. Can the gaming offer keep up with the competition in terms of quality?
What also stands out for us in the W88 test – and contributes to the overall impression – is the user-friendliness. Even beginners will not encounter any major difficulties at the internet casino when it comes to this topic. On the contrary, the range of games is very logically structured overall thanks to the quick selection menu and is very accessible even without experience in dealing with online casinos. Thanks to this clear structure, the usability is on a very high level overall. This is a path that the online casino also takes to its logical conclusion with regard to the “small print” – and makes the terms and conditions accessible according to the 1-click policy.
When it comes to table games, we have found that W88 Online Casino does not simply have one large main category. The provider summarizes its offer here directly in individual subcategories. This means that casino fans can sort the games directly by roulette or blackjack. However, the offer does have one small weakness in the end. In direct comparison with other providers, the almost 400 games can not keep up. Other Malaysia online casinos today offer a more comprehensive range of games, sometimes by a factor of 5.
W88: Experience with the slots
According to our W88 experience, online slots are clearly one of the main categories in the casino launched by Casino. The latter are still crowd favorites in many Internet casinos (despite live play). An aspect that can be explained by the easy accessibility and the winning opportunities. Few games are as easy to learn as slots. In order to have a chance as a modern top casino, the game offer must be a good mix of hits and new releases. The internet casino tries to meet this requirement by cooperating with various top software providers. Among others, we notice games from the developers Greentube, NetEnt, iSoftBet and Red Tiger Gaming in the W88 test.
Thanks to the cooperation with these software providers, some top hits appear in the slots at W88 Casino. In the test, we noticed Gonzo’s Quest and Starburst at this point, for example. Both come from NetEnt. But Dragon’s Fire Megaways also inspires players in the casino again and again. Especially its multiplier function provides a lot of excitement while playing and makes the slot a real insider tip. What we think works very well here is that the online casino displays the betting limits for all casino games directly in the game selection.
Table games
The scope of online slots at W88 Casino immediately catches the eye. However, in order to pass as a top provider, the gaming offer has to manage a balancing act – between slots and table games. The latter include games that we count among the big game in land-based casinos. The makers of the Internet casino should have sufficient experience in this area. After the W88 test, what do we see as the strengths of the gaming offer?
Two games that are particularly strongly represented in many Internet casinos are roulette and blackjack. Both of them also appear in the game offer of W88. The online casino does not combine these games into one main category. Casino fans can sort the offer directly by the two games. Here is the first surprise. On the part of the online casino, roulette is clearly preferred. While Blackjack can offer seven gaming stations, we count more than twice as many gaming tables for Roulette. It is noticeable in both areas that random generator-based games play a much smaller role than live play.
In addition to these two “classics”, the online casino also offers a few other games that fall under the category of table games. These include baccarat and casino poker. It is interesting to note that Baccarat is on par with Blackjack in terms of the number of tables. Has this already exhausted the range of games in the alternatives to online slots?
Upon closer inspection, we discover a few more games in the test that we like to experience at W88. These include Dragon Tiger and Super Sic Bo. Both games belong to the live casino and have their roots in Asia. Sic Bo is played with three dice. Bets can be placed on the number of dice or the various dice combinations. Dragon Tiger reminds many casino fans, who see the game for the first time, distantly of Baccarat.
Mobile Casino
In Malaysia, too, more and more casino fans are on the move with smartphones and tablets. And also want to play mobile in the casino. The makers behind W88 Casino rely on instant play or the web app in this context. A decision that results in several advantages. When changing devices, no native app has to be downloaded in the top mobile casinos in Malaysia, to which new permissions have to be granted again. In addition, updates of mobile operating systems are no longer a major problem – there is no more unnecessary downtime.
Live Casino
An online casino without live tables – very difficult to imagine today. W88 Casino does not make the beginning here, but relies on top-class live entertainment. The game selection fully meets our expectations and relies primarily on the big game, but also brings some game shows like Dreamcatcher under. For the technical implementation, the casino relies on Evolution Gaming, a software provider that has gathered a lot of experience over the years. We feel this know-how from the first minute – in view of high-resolution streams and professional dealers – immediately.
Summary
At launch, W88 Casino had to take some criticism. In the meantime, the gaming offer has improved. Thanks to the cooperation with weighty partners, there are now many top hits in the slots and live casino. One interesting detail for new customers should be the bonus. On the one hand, its size is quite high with several thousand ringgits. On the other hand, the free play period clearly stands out.
The banking is also convincing in the W88 test. A clear checkout area with modern payment methods – the provider does a lot right at this point. At the same time, the makers of the Internet casino show us how a solid customer service works. Overall, the casino has learned from its mistakes and is continuously growing in its tasks. For Malaysians in any case a way to play legally in the Ewallet Casino Malaysia.